Question 1

What does fully owned IT support mean?

Accepted Answer

Fully owned IT support means Sereno IT takes complete responsibility for your IT environment — from day-to-day helpdesk to security, strategy, and vendor management. One accountable team, no finger-pointing.

Question 2

How much does managed IT support cost in London?

Accepted Answer

Pricing depends on the number of users and the level of support required. Sereno IT offers transparent, per-user pricing with no hidden fees or lock-in contracts. Contact us for a tailored quote.

Question 3

Do you offer IT support for small businesses in London?

Accepted Answer

Yes. Sereno IT works with London businesses of all sizes, from 10-person teams to 200+ staff. Our service scales with your needs.

Question 4

What is your response time for IT issues?

Accepted Answer

We respond within 2 hours during business hours for all enquiries. Critical issues are escalated immediately with 24/7 monitoring in place.

Question 5

Can I switch IT providers without disruption?

Accepted Answer

Absolutely. Sereno IT manages the full transition from your current provider, including documentation, access handover, and system audits — with zero downtime.