Question 1

What makes Sereno different from other managed IT providers?

Accepted Answer

Every client gets a dedicated Technology Advisor, quarterly review meetings, and a service designed to keep improving over time. Support is built around Sereno's Partner Portal, live chat and booked call-backs. 97% of CSAT results are rated Good or Awesome.

Question 2

What size of business is this right for?

Accepted Answer

Sereno is usually the right fit for London businesses with 10 to 120 employees that want one partner to manage IT properly end to end.

Question 3

How does pricing work?

Accepted Answer

Pricing is predictable with three components: monthly managed service (per user), one-time onboarding fee, and separately scoped projects.

Question 4

Can you work alongside an internal IT team?

Accepted Answer

Yes. Sereno can step in as a co-managed partner, helping with support delivery, user admin, process discipline, and wider operational oversight.

Question 5

What happens after I submit the form?

Accepted Answer

Sereno will review your enquiry and typically respond within 60 minutes during business hours. If there is a strong fit, the next step is a conversation to understand your environment and priorities.