Question 1

What is a Cloud MSP?

Accepted Answer

A Cloud MSP is a partner who takes ongoing ownership of your cloud environment — not just the tools, but how they are managed, secured and improved over time.

Question 2

We only use Microsoft 365. Is that enough?

Accepted Answer

Yes. We manage the full M365 environment including user administration, security configuration, licence management, and day-to-day support.

Question 3

Do you support Mac environments?

Accepted Answer

Yes. We support Mac-first, Windows-first and mixed environments including device setup, MDM, patching, endpoint security and joiner/leaver processes.

Question 4

What if we already have an IT provider?

Accepted Answer

Many businesses come to us because their current provider is not managing things properly. We review your setup, highlight gaps, and explain what properly managed looks like.

Question 5

What happens after submitting the form?

Accepted Answer

You will hear from us within one working day. We arrange a short call to understand your setup and goals, and let you know whether Sereno is a good fit.