Question 1

What does a fractional CIO actually do?

Accepted Answer

A fractional CIO provides strategic IT leadership — technology roadmapping, vendor oversight, budget planning, security reviews, and board-level reporting — without hiring a full-time executive. At Sereno, this strategic layer is built into every partnership, delivered by a dedicated Technology Advisor who also oversees your day-to-day IT.

Question 2

How is this different from standard MSP support?

Accepted Answer

Most IT providers focus on reactive support. Sereno is different because the strategic oversight you would expect from a fractional CIO is included as part of how we work, not sold as a separate service.

Question 3

What size of business is this right for?

Accepted Answer

Sereno works with London businesses typically between 10 and 120 employees that have outgrown ad-hoc IT decisions but are not ready to hire a full-time CIO or IT director.

Question 4

How much involvement is needed from our side?

Accepted Answer

Very little. Sereno owns both the operational and strategic side of your IT. After an initial discovery phase, your dedicated Technology Advisor handles ongoing work with regular check-ins and quarterly reviews.

Question 5

What happens after I get in touch?

Accepted Answer

We start with a short conversation to understand your business and current IT setup. From there, we share honest advice you can act on — whether or not you choose to work with us.