Question 1

What makes Sereno different from other IT services companies?

Accepted Answer

Every client gets a dedicated Technology Advisor, quarterly review meetings, and a service designed to keep improving over time. Support is built around Sereno's Partner Portal, live chat and booked call-backs. 97% of CSAT results are rated Good or Awesome.

Question 2

Do you offer both support and consultancy?

Accepted Answer

Yes — Sereno offers both ongoing IT support and higher-level consultancy. That means we do not just respond when something breaks. We also provide proactive advice, strategic input, and clear recommendations to help you improve your IT environment over time.

Question 3

Do you support Microsoft 365 and Google Workspace?

Accepted Answer

Yes. Sereno supports Microsoft 365, Google Workspace, Mac, Windows and mixed environments.

Question 4

Can you work alongside an internal IT person or team?

Accepted Answer

Yes. Sereno can step in as a co-managed partner, helping with support delivery, user admin, process discipline, and wider operational oversight.

Question 5

How does pricing work?

Accepted Answer

Pricing is predictable with three components: monthly managed service (per user), one-time onboarding fee, and separately scoped projects. Operational support is separated from project work so your monthly cost remains stable.

Question 6

Is Sereno the right fit for our business?

Accepted Answer

Sereno is usually the right fit for London businesses that want one partner to manage IT properly end to end — both the day-to-day support and the strategic guidance.

Question 7

What happens after I submit the form?

Accepted Answer

Sereno will review your enquiry and typically respond within 60 minutes during business hours. If there is a strong fit, the next step is a conversation to understand your environment and priorities in more detail.