Question 1

What does Sereno actually do?

Accepted Answer

Sereno is an IT services firm that takes full ownership of your IT environment — covering day-to-day support, security, user management, devices, vendors and ongoing improvement.

Question 2

What makes Sereno different from other IT services firms?

Accepted Answer

Every client gets a dedicated Technology Advisor, quarterly review meetings, and a service designed to keep improving over time. 97% of CSAT results are rated Good or Awesome.

Question 3

Do you support Microsoft 365 and Google Workspace?

Accepted Answer

Yes. Sereno supports Microsoft 365, Google Workspace, Mac, Windows and mixed environments.

Question 4

Can you work alongside an internal IT team?

Accepted Answer

Yes. Sereno can step in as a co-managed partner, helping with support delivery, user admin, process discipline, and wider operational oversight.

Question 5

How does pricing work?

Accepted Answer

Pricing is predictable with three components: monthly managed service (per user), one-time onboarding fee, and separately scoped projects.

Question 6

Will switching disrupt the business?

Accepted Answer

It should not. Sereno uses a structured onboarding process with clear planning and minimal client effort.

Question 7

What happens after I submit the form?

Accepted Answer

Sereno will review your enquiry and typically respond within 60 minutes during business hours. If there is a strong fit, the next step is a conversation to understand your environment and priorities in more detail.