Question 1

Do you work with architecture firms specifically?

Accepted Answer

Sereno supports professional services firms including architecture practices. We understand the demands of design-led environments — large file workflows, mixed device setups, and the need for IT that keeps pace with project deadlines.

Question 2

Can you support design software and large file workflows?

Accepted Answer

Yes. Sereno manages the broader IT environment your tools depend on — Microsoft 365, cloud storage, devices, security and user access — and coordinates with your software vendors when needed.

Question 3

How do you handle security for firms that manage sensitive project data?

Accepted Answer

Security is built into the service: endpoint protection, access controls, MFA enforcement, regular reviews and clear reporting. We help you protect project data and meet the standards your clients expect.

Question 4

What happens during busy periods like planning deadlines?

Accepted Answer

Support continues as normal. Sereno is designed to keep your IT running reliably during peak periods — proactive monitoring and fast response times help prevent disruption when it matters most.

Question 5

How does pricing work?

Accepted Answer

Pricing is predictable with three components: monthly managed service (per user), one-time onboarding fee, and separately scoped projects. No hidden costs.

Question 6

Will switching providers disrupt the practice?

Accepted Answer

It should not. Sereno handles onboarding end to end with a dedicated onboarding engineer and a structured handover process.

Question 7

What happens after I submit the form?

Accepted Answer

Sereno will typically respond within 60 minutes during business hours. The next step is a short conversation to understand your setup.