Question 1

Do you work with charities specifically?

Accepted Answer

Sereno supports professional services organisations including charities and non-profits. We understand the demands of mission-driven environments — limited internal IT resource, sensitive data, and the need for IT that is reliable without being complex.

Question 2

Can you support organisations with limited internal IT resource?

Accepted Answer

Yes — many of the charities we work with have no dedicated IT person. Sereno acts as your full IT department: support, security, device management, user administration and strategic advice, all under one service.

Question 3

How do you handle security for organisations managing sensitive beneficiary data?

Accepted Answer

Security is built into the service: endpoint protection, access controls, MFA enforcement, regular reviews and clear reporting. We help you protect beneficiary data and meet the standards your trustees and funders expect.

Question 4

What happens during busy periods like funding deadlines?

Accepted Answer

Support continues as normal. Sereno is designed to keep your IT running reliably during peak periods — proactive monitoring and fast response times help prevent disruption when it matters most.

Question 5

How does pricing work?

Accepted Answer

Pricing is predictable with three components: monthly managed service (per user), one-time onboarding fee, and separately scoped projects. No hidden costs.

Question 6

Will switching providers disrupt the organisation?

Accepted Answer

It should not. Sereno handles onboarding end to end with a dedicated onboarding engineer and a structured handover process.

Question 7

What happens after I submit the form?

Accepted Answer

Sereno will typically respond within 60 minutes during business hours. The next step is a short conversation to understand your setup.