Question 1

What is included in Sereno’s IT support for London SMEs?

Accepted Answer

Day-to-day helpdesk, Microsoft 365 or Google Workspace administration, device management, cyber security baseline, onboarding and leavers, and a dedicated Technology Advisor for ongoing improvement.

Question 2

What size of London SME do you work with?

Accepted Answer

Sereno typically works with London SMEs of 10 to 120 staff that have outgrown ad-hoc IT but do not need a full internal IT team.

Question 3

Do you support both Microsoft 365 and Google Workspace?

Accepted Answer

Yes. Sereno specialises in Microsoft 365 and Google Workspace environments, including security configuration, user administration and day-to-day support.

Question 4

How quickly do you respond to support requests?

Accepted Answer

Average response time is under 12 minutes during business hours, with a 60 minute SLA for all enquiries.

Question 5

How does onboarding work?

Accepted Answer

Sereno follows a structured onboarding to audit the environment, document the setup and resolve immediate pain points so the transition happens without disruption.