Question 1

What does Sereno's IT support for London businesses include?

Accepted Answer

Sereno provides fully managed IT support that covers your day-to-day helpdesk, security oversight, device lifecycle management, vendor coordination, and ongoing strategic reviews. You get one team responsible for the whole picture, not just ticket handling.

Question 2

What size of London business is this designed for?

Accepted Answer

Sereno works best with London businesses of roughly 10 to 100 plus users that need reliable, responsive IT support but cannot justify hiring a full internal IT team.

Question 3

Do you support Mac, Windows and mixed environments?

Accepted Answer

Yes. Sereno supports Mac, Windows, and mixed environments. Device setup, patching, maintenance, and software provisioning are all included.

Question 4

Is this just helpdesk, or do you manage IT more broadly?

Accepted Answer

Sereno is a managed IT partner. The helpdesk is how your team gets day-to-day support, but behind it we manage security, devices, users, vendors, and ongoing improvement. You get one team responsible for everything.

Question 5

How does onboarding with Sereno work?

Accepted Answer

Sereno follows a structured onboarding process. The early weeks are spent auditing your current setup, documenting your environment, and resolving immediate pain points, so the transition happens without disruption to your team.

Question 6

What happens after I submit the form?

Accepted Answer

Sereno will review your enquiry and get back to you during business hours. If there is a strong fit, the next step is a short conversation to understand your environment and priorities.