Question 1

What does Microsoft 365 support include?

Accepted Answer

Microsoft 365 support from Sereno covers user support, administration, security configuration, and ongoing improvement of your M365 environment.

Question 2

Do you only support Microsoft 365?

Accepted Answer

No. Sereno provides full IT support and management. Microsoft 365 is a core part of most environments we manage, but we also support devices, networks, security, and wider cloud services.

Question 3

We already have an IT provider. Can you still help?

Accepted Answer

Yes. Many businesses come to us because their current provider is not managing Microsoft 365 properly. We can review your setup, highlight gaps, and explain what a properly managed service would look like.

Question 4

Do you support Mac devices with Microsoft 365?

Accepted Answer

Yes. Supporting Mac and Windows devices across Microsoft 365 is a normal part of how we work.

Question 5

What happens after submitting the form?

Accepted Answer

You will hear from us within 60 minutes during business hours. We will arrange a short call to understand your current setup and goals, and let you know whether Sereno is the right fit.