Question 1

How long does it take to switch IT provider?

Accepted Answer

Most switches are fully completed within two to four weeks. In the first one to two weeks we audit your current setup, take over critical systems, and fix immediate pain points. By week four your IT is running on a proactive, fully documented footing.

Question 2

Will there be any downtime during the switch?

Accepted Answer

No. Sereno follows a structured handover process designed to avoid downtime entirely. We run services in parallel during the transition period and only cut over once everything is tested and confirmed.

Question 3

What if our current provider is uncooperative during handover?

Accepted Answer

We are experienced at handling uncooperative providers. We work directly with them to request access and documentation, and have proven processes to recover credentials and take control without relying on their cooperation.

Question 4

What size of business is this right for?

Accepted Answer

Sereno works best with London businesses between 10 and 100 plus users. Whether you are a growing team or an established business frustrated with your current provider, the service scales to fit.

Question 5

How is Sereno different from our current MSP?

Accepted Answer

Most MSPs are reactive. Sereno takes proactive ownership of your IT with a dedicated Technology Advisor, quarterly reviews, security improvements over time, and full documentation so support engineers resolve requests quickly.